Terms & Conditions

A legal disclaimer

Welcome to Manobhav (“Website”, “We”, “Our”, “Us”). Please read the following Terms & Conditions of Service (“Agreement”) carefully before using our website, services, or participating in therapy sessions, workshops, and support groups. By accessing or using our website and services, you (“Client”, “User”, or “You”) agree to be bound by this Agreement, our Privacy Policy, and other policies applicable to Manobhav. If you do not agree, please discontinue use immediately.

Definitions

Client / User: Any individual accessing or using the services of Manobhav.
Registered User: A client who has created an account or booked services through Manobhav.
Counsellor / Therapist: A mental health professional, expressive art therapist, or facilitator registered with Manobhav to provide services.
Services: Counselling, expressive art therapy, workshops, support groups, wellness activities, and other offerings by Manobhav.
Confidential Information: Any data shared by the Client or Therapist during sessions, protected under ethical and professional standards.
Website: www.manobhav.com (or such domain as operated by us).

Scope of Services

Manobhav provides counselling, expressive art therapy, workshops, and peer-support groups.
Services are supportive in nature and not a substitute for psychiatric treatment, medication, or emergency medical services.
We do not provide prescriptions, medico-legal documentation, or treatment for psychotic disorders.
Clients with suicidal thoughts, psychiatric emergencies, or severe mental illness are strongly advised to seek immediate help from a psychiatrist, emergency helpline, or hospital.

Eligibility

You must be 18 years or older to independently book sessions.
Clients under 18 require parent/guardian consent.
By using Manobhav, you confirm that the details you provide are true, complete, and accurate.

Registration & Use of Website

Registered Users will receive login credentials (email/phone + password) to access services.
You agree to keep your login details confidential and not share them with others.
Any misuse, fraudulent registration, or impersonation will lead to suspension or termination of access.

Confidentiality & Privacy

All therapy sessions are confidential, except when disclosure is required by law (e.g., risk of harm to self/others, abuse, or court orders).
We follow strict ethical and professional standards to protect your data.
Please review our Privacy Policy to understand how we collect, store, and use personal data.
Manobhav uses secure digital platforms, but we cannot guarantee 100% security against unauthorized access.

Bookings, Payments & Refunds

Session Confirmation: Bookings are confirmed only upon full payment.
Fees: Session fees are displayed on the website and may change at any time.
Cancellations & Rescheduling:
At least 24 hours’ notice is required.
Missed sessions without notice are non-refundable.
Refunds: Not provided except in exceptional cases at Manobhav’s discretion.
Group Programs/Workshops: Fees are non-refundable once paid. Transfers may be allowed based on availability.

Client Responsibilities

By using Manobhav, you agree to:
Provide accurate personal and health information to your therapist.
Ensure a stable internet connection and a private, safe space during online sessions.
Not record, share, or misuse any session content without written consent.
Refrain from abusive, harassing, or inappropriate behavior toward therapists, staff, or other clients.
Understand that therapy is a process, and results may vary.

Therapist Responsibilities

All therapists and facilitators at Manobhav follow ethical guidelines and confidentiality standards.
Therapists may refer you to external professionals (psychiatrists, doctors) if additional care is needed.
Therapists provide supportive, evidence-based interventions, but no outcome is guaranteed.

Limitations of Service

Manobhav is not a medical or psychiatric emergency service.
We do not provide hospitalization, prescriptions, or medico-legal support.
Manobhav is not liable for technical issues (internet outages, platform failures, etc.) beyond our control.
We reserve the right to decline or discontinue services if:
A client requires urgent psychiatric care.
A client engages in abusive or disruptive conduct.

Intellectual Property

All content on the website (blogs, resources, images, logos, session material) belongs to Manobhav.
You may not copy, reproduce, or distribute our content without written permission.
You may download or print resources only for personal, non-commercial use.

Disclaimer

The information on our website and in sessions is for educational and therapeutic purposes only.
It should not be considered as a replacement for medical advice, diagnosis, or treatment.
Manobhav does not endorse or guarantee any outcomes from therapy.
For emergencies (suicidal thoughts, risk of harm), please contact local police, emergency services, or suicide prevention hotlines immediately.

Liability & Indemnity

Manobhav, its therapists, and affiliates shall not be liable for any damages, losses, or claims arising from your use of services.
By using Manobhav, you agree to indemnify and hold harmless Manobhav, its staff, and affiliates from any legal claims or disputes.
Our liability, if any, will be limited to the amount paid by you for services.

Termination of Services

Manobhav may suspend or terminate services if you breach these Terms, misuse services, or engage in unlawful activity.
You may discontinue services at any time by informing us, but payments made are non-refundable.
Website: www.manobhav.com (or such domain as operated by us).

Governing Law, Dispute Resolution and Amendments

These Terms are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in Delhi.
Disputes may first be attempted to be resolved through mediation or arbitration before court intervention.
Manobhav may update these Terms & Conditions at any time.
Changes will be posted on the website, and continued use of services means acceptance of the revised Terms.