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Privacy Policy

A legal disclaimer

Manobhav (“Website”, “We”, “Our”, “Us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and sensitive information when you access our website, book sessions, or use our counselling, therapy, and support services.

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

A. Objective & Definitions

Objective  

 

This Privacy Policy discloses:

  • The types of information we collect,

  • How we collect and use it,

  • The circumstances under which we may share it, and

  • The measures we take to keep it secure.

By using our website or services, you consent to the practices described in this Policy.

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Definitions

  • Personal Information: Any information that can identify you (e.g., name, email, phone number, address).

  • Sensitive Personal Data or Information (SPDI): Includes but is not limited to:

    1. Passwords,

    2. Financial details (credit/debit card, bank details, payment information),

    3. Physical, physiological, and mental health conditions,

    4. Sexual orientation,

    5. Medical records and history,

    6. Biometric data,

    7. Any detail provided by you for therapy purposes,

    8. Information received for lawful processing under a contract.

SPDI does not include information publicly available, accessible under law, or shared voluntarily in public spaces.

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B. Our Privacy Principles

  • Transparency: We tell you what data we collect and why.

  • Consent: We only collect sensitive data with your permission.

  • Confidentiality: We maintain strict confidentiality of therapy sessions.

  • Security: We implement reasonable safeguards to protect your information.

  • Limited Use: Your information is used only for providing and improving services.

C.  Consent

  • By using Manobhav, you consent to collection and use of your Personal Information.

  • If SPDI is required (e.g., medical history, mental health details), we will ask for explicit consent.

  • By clicking “I Accept” at registration or continuing to use our services, you confirm you are 18+ years of age.

  • If you are under 18, your parent/guardian must consent on your behalf.

  • You may withdraw consent at any time by contacting us (see Section ).

D. Information We Collect

We may collect information in the following ways:

  1. Information you provide directly:

    • Name, contact details, email, address, date of birth.

    • Details shared during registration, session booking, or therapy intake.

    • Payment and billing information.

    • Health history, medical/psychological information (if you disclose for therapy).

  2. Information from website/app usage:

    • Device and browser information.

    • IP address, location (approximate).

    • Pages visited, duration, and activity logs.

    • Cookies and similar technologies (explained below).

  3. Information during services:

    • Session notes (kept confidential).

    • Client feedback, surveys, reviews.

    • Participation details in workshops/support groups.

E. How We Use Information

We use your information to:

  • Provide therapy, therapy, and support group services.

  • Verify your identity and process bookings.

  • Maintain confidential client records.

  • Improve website functionality and services.

  • Send reminders, notifications, and relevant updates.

  • Ensure compliance with laws and ethical guidelines.

  • Conduct internal research and service quality assessments.

F. Sharing of Information

We will never sell or trade your personal data. Information may be shared only in these cases:

  1. With therapists/facilitators (only necessary details for your session).

  2. With service providers/partners (e.g., payment gateways, hosting services).

  3. For legal reasons, if required by law, court order, or government authority.

  4. In emergencies, if you are at risk of harm to yourself or others.

All third parties handling your information are bound by confidentiality and data protection obligations.

G. Cookies & Tracking

  • Our website uses cookies and pixel tags to enhance user experience.

  • Cookies may track browsing behavior, preferences, and login sessions.

You may disable cookies in your browser, but some features may not function properly.

H. Retention of Information

  • We retain client records only as long as necessary for therapy or legal compliance.

  • After the retention period, records are securely deleted.

You may request correction or deletion of your records (subject to legal/ethical limits).

I. Security Measures

We follow industry-standard safeguards, including:

  • Data encryption and secure storage.

  • Restricted staff access to sensitive records.

  • Regular audits of security practices.

  • Secure transmission methods for sensitive data.

However, no system is completely secure. Transmission of information is at your own risk.

J. Client Rights

You have the right to:

  • Access your personal information held by us.

  • Correct or update inaccurate data.

  • Withdraw consent for collection or processing.

  • Opt out of marketing communications.

Request deletion of records (where legally permissible).

K. Limitations

  • Therapy sessions are confidential, but we may disclose information if required by law or to prevent harm.

  • Support group participation means information voluntarily shared by you may be visible to other members. Manobhav is not responsible for third-party use of such voluntarily disclosed data.

L. Cross-Border Data Transfer

If your data is transferred or stored outside India, it will be subject to data protection standards comparable to Indian law.

M. Force Majeure

Manobhav is not liable for any loss of information due to events beyond our control (e.g., cyberattacks, technical failures, natural disasters).

N. Grievance Redressal

In accordance with IT Act, 2000, the Grievance Officer for Manobhav is:

Grievance Officer
[Insert Name]
📧 Email: [Insert Email]
📱 Phone: [Insert Number]

We will respond to complaints within a reasonable timeframe in accordance with law.

Updates to Privacy Policy

We may update this Policy from time to time. Changes will be posted on our website with an updated “Effective Date”. Continued use of services constitutes acceptance of the revised policy.

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